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Service updates

Our reception desk at Millmead is now closed. At this busy time we would ask you to contact us online where at all possible - you can do this using our Self Service pages. If you need to contact us directly please email customerservices@guildford.gov.uk.

Register for support

Can we help during self-isolation? - If you, or someone you know, needs help with food, prescription collections or would like someone to talk to, please register for support.
 



Priority Services 

Bin collections, recycling and waste

Bulky waste temporary collections - We have a temporary bulky waste collection service  running.

Waste guidance for Coronavirus/self-isolating - Find out how to dispose waste if you are self-isolating.

Large bin order (1100 L) - temporary service - We have introduced a large bin order service to help whilst the recycling sites are closed.

Recycling and Waste - There may be changes to your usual recycling and waste collections. We are taking extra precautions which may impact our normal schedule.

Commercial recycling and waste collection - There may be changes to your usual commercial recycling and waste collections. We are taking extra precautions which may impact our normal schedule. If your weekly collection is still outstanding by midday on Friday, please get in touch with customer services: customerservices@guildford.gov.uk / 01483 505050A member of our team will help you as soon as possible.

Recycling sites - including Slyfield - From Monday 11 May there will be a phased re-opening of Surrey's recycling sites.

Council housing repairs

Council housing - services for tenants - Following recent government advice and the relaxing of restrictions we are now able to come out for all maintenance repairs and we can book appointments.

Handyperson scheme

The Handy person scheme is operating a limited service for urgent and essential works. Hospital discharges will take priority.
 



Building Control

The building control team can still be contacted on 01483 444545 or by email buildingcontrol@guildford.gov.uk. We are carrying out site visits, processing, plan checking building regulations applications, overseeing dangerous structures, processing demolitions notices and competent person records, providing fee quotations and answering general enquiries.  

Please see the Updated Site Operating Procedures from the Construction Leadership Council.

You can still submit a Building Control application online and pay Building Control applications online.



Business advice and support 

Business closures

Our regulatory services team is here to make sure that businesses are following the new closure rules. If you have a concern, please email Regulatory Services. Read our  Coronavirus - Legionella guidance for closed premises. Find out about alcohol licensing delivery "off sales".

Business rate payers

Help for business rates payers - Information for business rates payers following the government announced a range of help for businesses to be delivered by us.

Food businesses

Food safety advice takeaway/delivery - Information for food businesses that want to start offering food takeaway and delivery during the Coronavirus period.

Workplace safety

Working safely during coronavirus - business guidance documents to help employers, employees and the self-employed understand how to work safely during the Coronavirus period.

Our Regulatory Services team are here to make sure businesses work safely, so if you have a concern please email Regulatory Services.

Read our Advice for businesses page for more information. 


 

Car parks and parking

Park and Ride  - Onslow Park and Ride is closed, Artington Park and Ride is open.

Car parks - Town centre car parks are now free (apart from Bright Hill).

Request a parking bay suspension - Parking bay suspension applications are suspended apart from Covid-19 related requests.

Guildford resident and visitor parking - We are not currently processing parking permits, don't worry if you are a resident or key worker and need to park in a bay but do not have a permit, as we are offering greater flexibility to use these bays. 

Waverley residents' parking permit scheme - Cranleigh, Farnham, Godalming and Haslemere - We have stopped issuing new or renewal permits for the time being. All existing permits will be extended until further notice and residents will be able to park without the need for a permit. We will contact people when things return to normal and we restart the renewals.
 



Crematorium

Please read Temporary arrangements - crematorium and cemeteries for important changes to cremation services (specifically, how many people can attend and additional precautions) as well  as service availability/office closures.  This also contains the temporary timetable we will be following.

You can also see Coronavirus bereavement advice from Surrey County Council.



Environmental issues

Pest control

Pest control  - this service is operational but with some limits and precautions in place.

Noise

Our noise service is running although we are looking at ways to work without visiting properties. We're still here to offer advice via email and telephone. Please see the Noise page for further details.

 



Information for private landlords and tenants

Information and advice for private landlords and tenants including housing disrepair issues, urgent and emergency works, tradespersons, moving home and evictions.

House in Multiple Occupation (HMO) Licence

If you have an existing HMO licence that requires work to be completed to the property during the Coronavirus outbreak, please contact 01483 505050 or email regulatoryservices@guildford.gov.uk  and ask to be referred to the Housing Standards Team to discuss your situation. Find out more about HMO licences.

Guildford Lettings Accreditation Scheme - the training session on 10 June has been cancelled. You can book onto online accreditation training sessions by following Accreditation 2 Year or Accreditation 5 Year

 



Planning

Please send any enquiries to planningenquiries@guildford.gov.uk. It might take us longer than normal to reply. We currently have limited ability to return phone calls. 

Planning applications can still be submitted. Find out more on the Making a planning application page, including Planning application photo submission guidance

Listed buildings

There may be delays with listed building consent applications during the Coronavirus outbreak. These require detailed site inspections which we are unable to conduct at present.

Local land charges

Local Land Charges - We are unable to accept Official certified searches through the post or DX, please email your completed search request forms to landcharges@guildford.gov.uk  and pay via our online payment system. 

Personal Search procedures have been amended while you are unable to visit our offices, if you wish to carry out a personal search on a property please email the address of the property and a plan to landcharges@guildford.gov.uk. The Local Land Charges register for the property will then be emailed to you. Please allow three working days for us to respond.

Planning enforcement

Planning enforcement remains a critical function of the council during the Coronavirus period. Please consider whether potential breaches are serious. Before reporting a breach, please check the Planning Portal's Common projects webpage which details common householder projects that do not need permission from the Council. The webpage also contains guidance on a number of other issues such as advertisements and non-domestic projects

The Government has advised that councils should not enforce breaches of delivery hours where related to movement of key goods - for instance food deliveries. It has also introduced temporary permitted development right for the change of use of pubs/restaurants to provide takeaway services.

Find out more on the planning enforcement page.

Planning pre-application advice

Due to current restrictions we are only able to offer virtual meetings as part of our pre-application advice service until further notice. Please also note that all site visits must be unaccompanied by applicants/agents and will be arranged by appointment only. If you would still like to proceed with pre-application advice, please proceed completing our pre-application online form. Thank you. See the planning pre-application advice page for details.

Planning policy

Please contact planning policy via email at planningpolicy@guildford.gov.uk, we are not able to take phonecalls at the moment.

 



Taxi drivers

We have closed/cancelled the following until further notice:

Taxi drivers' Knowledge test

Bookings have been cancelled for anyone taking their Knowledge test to become a hackney carriage driver or private hire driver. We are not taking any further bookings at this time.

Information for current Taxi licence holders

Information for current licence holders can be viewed in the Taxi and Private Hire newsletters.

 


Armed Services community

We have a icon list of telephone services and helplines [796.83KB] to support those in the Armed Services community.



Community, health and well-being

Chantry Wood Campsite is closed.

Community litter picking - We are not enabling any community litter picking at the present time.

Farmers' Market - Farmers' Market on 2 June is cancelled.

Heritage Services - all of our Heritage buildings (The GuildhallGuildford CastleGuildford House Gallery, Guildford MuseumWanborough Barn and The Undercroft) are now closed.

Playgrounds remain closed, as do trim trails.

Playrangers - Playranger service is not running sessions.

FISH holiday playscheme will not be running in summer 2020.

Sports pitch bookings are cancelled. 

Stoke Park - the paddling pool, Visitor Point and Mini Golf were due to reopen in May but will now remain closed until further notice.

Guildford in Bloom  - as we can't visit to see your wonderful gardens this year, our 2020 Guildford in Bloom competition and schools competition will take place online. The competition will be run using social media platforms including Facebook, Twitter and Instagram - visit the Guildford in Bloom page to find out more.

The Specsavers Surrey Youth Games event for 2020 and taster sports sessions have been cancelled.

The Police and Crime Commissioner Election, which was due to take place on Thursday 7 May 2020, has been postponed until Thursday 6 May 2021.

Tourist Information Centre - although the Tourist Information Centre building is closed to the public, our staff are still answering emails and telephone calls and are able to process refunds for cancelled event tickets. For more information, go to: www.visitguildford.com