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Council housing - services for tenants

We manage approximately 5,150 properties across the borough. It is important to us that our tenants are actively engaged in the way we run our service and work in partnership with us to create successful and attractive neighbourhoods where people are proud to live.

To apply for a council home in Guildford you need to join the Housing Register.

Information for Council tenants

How to pay rent

It is very important that you keep up to date with your rent payments. For more information on how to pay your rent and how your rent is calculated see our Council Housing Rent page.

How to report a repair for your council home

Take a look at our icon Repairs and Services Guide for Tenants. [170.45KB]

There are various ways that you can report a repair for your home.

You can:

Tenant involvement

We have a Tenants Advisory Group (TAG) that is run by current tenants who help us monitor our performance as your landlord. They are always keen to engage with fellow tenants, so get in touch with them on 01483 444303 and have your say. TAG meets every month at 10am at our offices and you are welcome to come along. Minutes of the latest TAG meeting can be found below.

icon TAG Minutes 24 January 2019 [21.69KB]

icon TAG Minutes 21 March [23.39KB]

icon TAG Minutes 16 May [29.24KB]

icon TAG Minutes 18 July [25.04KB]

icon TAG Minutes September 2019 [30.96KB]

icon TAG Minutes 21 November 2019 [32.03KB]

TAG meeting dates for 2020

All officers' meetings run from 10am to 12 noon in Meeting Room 6* at Guildford Borough Council offices, Millmead, Guildford GU2 4BB, and all workshops from 10am to 12 noon at the Park Barn Centre.

  • Thursday January 16  - officers' meeting
  • Thursday February 20  - workshop
  • Thursday March 19 - officers' meeting (*meeting room 8 for this meeting only)
  • Thursday April 16 - workshop
  • Thursday May 21 - officers' meeting
  • Thursday June 18 - workshop
  • Thursday July 16 - officers' meeting
  • August - no meeting
  • Thursday September 17 -  officers' meeting
  • Thursday October 15 - workshop
  • Thursday November 19 - officers' meeting
  • December - no meeting

We also keep in touch with our tenants via our magazine Contact Point. Take a look at the winter edition of our icon Contact Point newsletter [4.69MB]  as well as our icon Contact Point Annual Report [96.9KB] for last year.

Follow our Project Aspire Facebook page to find out about our latest community events.

Other services

Our Neighbourhood and Housing Management Team offers a range of services and resources for our tenants including adapted housing and garage hire.

For any other tenancy questions, call 01483 505050.

Adapted housing

Find out about adapted housing.