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Hardship Payment

The government is helping working-age people on Local Council Tax Support. It is giving a one-off Council Tax reduction of up to £150.

If you are eligible for this reduction (called a Hardship Payment), you do not need to apply for it. We will calculate your Hardship Payment and give you a revised Council Tax bill.

Your revised bill will show the Hardship Payment amount as 'Council Tax Discretionary Relief'.

You will not receive a cash payment. The Hardship Payment will be used to reduce the amount of Council Tax that you have to pay.

If you have already paid your Council Tax and your account goes into credit, you can claim the credit back.

Can I get the Hardship Payment?

  • Yes if you are working-age, receive some Local Council Tax Support and have a balance to pay of over £150.
    • If your balance is less than £150, your Hardship Payment will be the amount you were due to pay. For example, if you were due to pay £89, then the Hardship Payment will be £89, leaving you with a zero balance.
  • No if you are working-age, get full Local Council Tax Support and do not pay Council Tax.

Examples

See our examples of how the Hardship Payment applies.

1 Full Hardship Payment

  • Council Tax due for year: £1,600
  • Local Council Tax Support for the year: £1,206 (difference is £394)
  • Hardship Payment would be: £150

2 Part Hardship Payment

  • Council Tax due for year: £1,600
  • Local Council Tax Support for the year: £1,506 (difference is £94)
  • Hardship Payment would be: £94

3 No Hardship Payment

  • Council Tax due for year: £1,600
  • Local Council Tax Support for the year: £1,600 (difference is £0)
  • Hardship Payment would be: £0

4 Impact of discount/exemptions

  • Council Tax due for year: £1,600
  • Discount of 25%  given, so £1,200 is due
  • Local Council Tax Support for the year: £1,140 (difference is £60)
  • Hardship Payment would be: £60

Examples for when Local Council Tax Support started after 1 April 2020

1 Full Hardship Payment

  • Council Tax for year: £1,600
  • Local Council Tax Support started: 01/05/2020
  • We look at what is due for period 01/05/2020 to 31/03/2021 = £1,468.49
  • Local Council Tax Support for the year: £1,000 (difference is £468.49)
  • Hardship Payment will be: £150

2 Part Hardship Payment

  • Council Tax for year: £1,600
  • Local Council Tax Support started on 01/05/2020
  • We look at what is due for period 01/05/2020 to 31/03/2021 = £1,468.49
  • Local Council Tax Support for the year: £1,400 (difference is £68.49)
  • Hardship Payment will be: £68.49

3 Claims made later in the year

  • Council Tax for year: £1,600
  • Local Council Tax Support starts on 01/03/2021
  • We look at what is due for period 01/03/2021 to 31/03/2021 = £135.89
  • Local Council Tax Support for the year: £100 (difference is £35.89)
  • Hardship Payment will be: £35.89

When will I get my Hardship Payment?

We will send out revised bills from July 2020 with the Hardship Payment.

If you are up to date with your Council Tax payments, you will see the remaining payments have gone down.

If you are behind with your Council Tax payments, the Hardship Payment will reduce the amount you owe. The amount you owe will be spread over your remaining payments.

Your remaining payments may be higher but you no longer need to pay a lump sum to bring your account up to date.

If you have any money owing from the previous year, please pay as billed.

For more information

If you have not had a revised bill but believe you should get a Hardship Payment, email ctax@guildford.gov.uk.

Please state your council tax number or your Local Council Tax Support claim number. If you do not know either of these numbers, please include your full name and address.