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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Self-build and custom housebuilding privacy statement

To go on the Self-build and Custom Housebuilding Register you must provide us with some personal data (eg name, address, contact details). To allow us to determine whether you meet the eligibility criteria we require personal data in support of your application (eg evidence of living or working in the borough). We will use this information to assess your eligibility. This is known as a "public task". We are required to do this to meet the provisions of the Self Build and Custom Housebuilding Act 2015 and the Self-build and Custom Housebuilding Regulations 2016.

Your personal details will remain confidential and are for use by Guildford Borough Council only. We will not sell your information to other organisations or move your information beyond the UK. General information on plot preferences and locations may be published, but this will not be attributable to individuals.

We will keep entries onto the statutory register forever, unless you request that your details are removed. We will keep supporting documents for up to 4 years.

Further Information

If you have any questions about your data, privacy or the way the Council uses personal information, contact our data protection team.

If you believe we are not processing your data lawfully you can complain to the Information Commissioner's Office