Toggle menu

Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Apply, renew or amend a garden waste collection

Terms and conditions

  • You should use the garden waste bin(s) that we provided for your last subscription
  • This application is valid from 27 March 2023 to 24 March 2024. It costs £48 per bin for the year, regardless of the date that you join the scheme
  • We do not collect garden waste during the two weeks over Christmas and the New Year
  • If you let your subscription expire or do not pay for the service, we will remove your bin(s)
  • Refunds will not be issued if you cancel your subscription during the year
  • Your subscription(s) can be transferred if you move house within the borough
  • We strongly recommend that you label your bin(s) with your property number or name
  • Please put your bin(s) out at the property boundary or other point specified by the Council, by 6.30am on the day of collection
  • The bin lid must be closed for collection. Side waste will not be collected
  • We do not collect soil, as this service is for garden waste for composting only. Putting soil in the bin is likely to put the weight over the lifting limit of 50kg. We will leave any bin that weighs over 50kg
  •  We are unable to accept any plastics in amongst your garden waste collection, including plastic sacks of any type
  • A contaminated container will not be emptied. You must remove the contamination and present the container for the next scheduled collection. We will not return if the container was contaminated. Find out what you can put in your garden waste bin
  • Please do not compact materials into the bin, as they will not tip out during the automated emptying process
  • If we miss your bin(s) on collection day, please let us know within two working days using our report a missed bin collection page or by phone on 01483 505050. We will not return if a missed collection is reported after this period
  • If you lose or damage your bin you can order a replacement. We will charge you £30 for a new one unless the damage or loss was our fault
  • We are unable to provide any concessionary rates for this scheme
  • If you provide an email address for renewal reminders, it is your responsibility to check that you have given us the correct address and that you have received emails about your garden waste renewal service each year
  • This service is only available to domestic residents. It is not available for commercial customers
  • We cannot provide any concessionary rates on this service
  • Payment must be registered to an individual residential property. If you are applying on behalf of a communal residence (for example, several flats), phone us first on 01483 505050
  • We reserve the right to refuse a service to any property for any reason. If we cancel a service we will provide a pro-rata refund of the remaining service subscription