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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

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What we offer

We offer three application advice services to help you with your licensing application before you submit it. 

These are pre-submission services. The aim is to help you to fix any problems which may come up during the application process. It makes sure the application has all the information and conditions the council would expect to be in place. The advice we give is for guidance only. Using this service does not guarantee an application will be granted.

You can get pre-application licensing advice for: