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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

High hedge disputes

Before you make a complaint

Before making a complaint, you should take these steps to try and sort the problem out yourself:

You should first speak or write to your neighbour. Explain what the problem is and how it's affecting you. You need to make at least three attempts, with at least two in writing before you complain. These attempts need to have been made less than four months before the date you submit a complaint.

Check the government's advice on resolving hedge disputes yourself.

If you cannot resolve the issue yourself, you need to speak to a third-party mediation group. These groups provide someone to help you and your neighbour overcome the problem.