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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Your personal information rights

What are your rights?

Under the UK General Data Protection Regulation (GDPR), you have the right to find out what information Guildford Borough Council store about you. These include the right to: 

  • be informed how your data is being used
  • access personal data 
  • have incorrect data updated 
  • have data erased 
  • stop or restrict the processing of your data 
  • data portability (allowing you to get and reuse your data for different services) 
  • object to how your data is processed in certain circumstances
  • rights in relation to automated decision making and profiling. 

For more information and guidance about your rights, visit the Information Commissioner's Office website 

Read or full privacy and data protection policy (PDF) [181KB]