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Reception closed on Thursday 7 July

On Thursday 7 July our reception at Millmead House will be closed for staff training. If you need to contact us please use our online contact form. Our call centre will be operating with reduced staff. This is to ensure our phone lines are available to vulnerable residents. Normal service will resume on Friday 8 July. Thank you for your patience.

Report a noise complaint

What you need to know

In order for us to take action, the noise must be classed as a 'statutory nuisance'. This means that the noise is affecting your health and wellbeing and having a very negative impact on your enjoyment of your home.

We also look at other factors, such as how often, and how long the noise goes on for, what time of day it is, and the type of area you are in. If your neighbours are tenants of a social landlord (such as a council or a housing association) you should complain to the landlord first and then, if the problem is not resolved, to the Housing Ombudsman Service

The Community Trigger can also be used if you have complained to us, the police and/or a registered housing provider (landlord) on three or more occasions about separate incidents in the past six months.