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Your council tax, benefits and business rates account will be offline.

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience

Credits on business rates accounts

How to claim a credit

You will need to provide documents to show that you were the ratepayer. Email copies of the documents to brates@guildford.gov.uk

Once we are happy that the credit is valid and belongs to you then a refund will be made. Refunds are made by BACS bank-to-bank transfer.

The next annual list will be published in April 2026.