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Easter Closures

Our Millmead office and phone lines will be closed on Good Friday 18 April and Easter Monday 21 April.

During closures, you can call us in an emergency using the relevant number listed on our website. For non-emergencies, use our customer 'Contact us' form

Prioritising applications

Can the landlord refuse my application?

Yes. This may be for a variety of reasons.

These could be:

  • you owe rent or have other housing related debts
  • you are a council or housing association tenant and legal action has been taken against you because you have breached the terms of your tenancy agreement
  • you have resources to solve your own housing problems
  • you have not provided the required documents to support your application by the date given
  • your circumstances have changed and this results in a reduction in your level of priority
  • you have provided incorrect or misleading information
  • you do not meet the criteria set out in the advert of the house