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I've received a council tax summons

Why have I received a summons?

The council will send you a summons if:

  • you had a first or second reminder during the financial year and your account is still in arrears
  • you were in arrears, brought your account up-to-date but have fallen into arrears again

Receiving a summons means you have lost your right to pay by instalments. If you pay the total amount shown on the summons in full before the hearing date we'll not take your case to court. You'll also need to pay the costs incurred by the council for the summons of £80.50.

Tell us if you have financial difficulties and cannot pay your outstanding bill in full.

Special payment arrangement

If your council tax account is in arrears you can set up a special payment arrangement. The arrangement will clear your debt by the end of the current financial year. It ends in March.

Your council tax account must be in arrears to apply.

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
     
    • if you're using a computer or laptop these will be on the right-hand side of the screen
    • if you're using a mobile device, click 'quick links'
  6. In the list of quick links find 'set up a special payment arrangement'
  7. fill in the form

Start managing your council tax online

To manage your council tax online you'll need to:

Once you have a council tax account number you'll need to:

  • link your council tax account with your MyGuildford account

To link both accounts you'll need:

  • your council tax account number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • postcode of your property
  • national insurance number if you:
    • have applied for Local Council Tax Support
    • are named on a council tax support application

Watch our video to find out more about linking your council tax account and your MyGuildford account.

When your account is linked to MyGuildford follow the steps above to setup a special payment arrangement.

Next : What happens next?
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