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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Empty property relief

When can you apply for empty property relief?

You do not have to pay business rates for empty premises for three months after they become empty. This is extended to six months for industrial properties. You can tell us about a change by using our online move forms.

The relief period applies to the premises only. After the three or six-month exemption period has passed, the full rate must be paid.

The fixed timescales for empty property relief do not apply for:

  • listed buildings. You do not have to pay business rates for listed buildings until they become occupied again
  • buildings with a rateable value under £2,900. You do not have to pay until they become occupied again
  • properties owned by charities or Community Amateur Sports Clubs - in some circumstances

Check your business rates valuation