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Your council tax, benefits or business rates account will be offline

From 5pm on Tuesday 11 February until |Monday 17 February you will not be able to access your council tax, benefits or business rates account online. This is whilst we prepare annual bills. We apologise for any inconvenience.

Household Support Fund

What happens next?

We'll make a decision based on the information provided in the application form and any other information available to us.

Once we have made a decision we will give you a written notice advising:

  • whether an award has been made
  • the reason for the decision
  • the intended use of the award

How will payments be made?

If successful, we will make a payment directly to your bank account.

Funding will be provided as quickly as possible to meet the agreed needs of the household.

What if I am not awarded any money?

The scheme is discretionary and there are no appeal rights.

If unsuccessful, you can ask us to look at your case again within five days of our decision.