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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

Retail Hospitality and Leisure Relief 2022

How do I apply?

Due to the cash cap and subsidy allowance criteria we have not applied Retail Hospitality and Leisure Relief to all bills.

If you believe you qualify email Brates@guildford.gov.uk. Add 'Retail 2022' to the email the heading.

Provide the following in the email:

  • your account reference (beginning with X found on the top right of your bill)
  • details of the properties you are applying for
  • confirm the use of each property
  • confirmation of the capacity in which you are applying for the relief. (For example, sole trader, managing director, chief accountant, partner)
  • ​​​​​​​declarations that:
    • My business will not exceed the £110,000 cap for all properties in England
    • ​​​​​​​My business will not exceed Subsidy Allowance Thresholds by receiving more than £343,000 in total of Small Amounts of Financial Assistance over three years (including 2022-23)​​​​​​​