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Reception closed on Thursday 7 July

On Thursday 7 July our reception at Millmead House will be closed for staff training. If you need to contact us please use our online contact form. Our call centre will be operating with reduced staff. This is to ensure our phone lines are available to vulnerable residents. Normal service will resume on Friday 8 July. Thank you for your patience.

Have your say on how we investigate, regulate and enforce


We want to hear from residents and businesses on our proposals on how we use our powers to investigate, regulate and enforce.  

We are updating our Corporate Enforcement Policy to make sure that Guildford continues to be a safe, clean, and green place for people to live and work happily and healthily now and in the future.  

A three week long consultation on draft updates to our Enforcement Policy began on 19 April and ends 10 May.  

Councillor James Steel, Lead Cllr for Environment, said: "We are updating our Enforcement Policy to make sure that Guildford continues to be a safe and healthy place for those who live, visit or work in the borough.  

"While a lot of the regulatory and statutory frameworks and standards are set by national regulators, such as the Environment Agency and Food Standards Agency, we have the task of enforcing them. Our approach to enforcement is to be targeted and effective in our regulation. We promote fairness, protection from harm and protecting the amenity of the area. In all we do we seek to be transparent, accountable, proportionate and consistent. We support individuals and businesses to comply with relevant legislation.  

"We want to hear from local people and businesses on what they think of our proposed updates." 

The Corporate Enforcement Policy updates our previous 2018 policy. The main update to the policy is on our enforcement approach to Public Space Protection Orders in Section 6 of the report. The policy reinforces our commitment to a proportionate and risk-based approach to enforcement, and it explains the factors taken into consideration before taking regulatory action, such as serving notices, issuing fines, and prosecutions. 

The updated policy also sets out how we will promote best practice and works in partnership with other regulators. 

Read the Corporate Enforcement Policy and complete the feedback form.