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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Supporting Ukraine

Ongoing support for guests and sponsors

Surrey County Council offers support on how to find a home, access essential public services, healthcare, find work and childcare and education services across Surrey.

Immigration information

The Home Office has published immigration information about:

The entry stamp you received on arrival into the UK provides evidence of your right to stay in the UK. The stamp is valid for the first six months only. To extend your stay for up to the 3 years you will need to apply for a Biometric Residence Permit.

Apply for a Biometric Residence Permit

Support from us

We currently offer the following support:

Help with council tax

The government changed the council tax rules for Ukrainian nationals living in the UK to:

  • if a Ukrainian national moves in with someone or to a property occupied they do not have to pay council tax. This will not affect the owners council tax usual arrangements
  • if a Ukrainian national moves into an empty property, they will need to pay council tax. They will be entitled to a 50% discount. This depends on visa entry requirements. If they are on low income, they can claim help with the remaining balance by applying for local council tax support

Benefits and financial support

If you have any questions or support call us on 01483 505050.

Find out what other help and support we offer by visiting our cost of living support pages

Guildford's family support

Our family support programme offers support to guests and hosts. We will be visiting or calling all guests and hosts over the coming months. This is to discuss any issues, concerns or help needed. Our team includes a Ukrainian speaker. If you want to speak to someone sooner, email us your contact details:

We are not able to provide specific housing advice.

Thank you payments under the Homes for Ukraine scheme

Sponsors of Ukrainian families receive a monthly £350 payment. These payments will continue for up to 12 months if your sponsorship continues.