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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Supporting Ukraine

Support settling into the community

Experience Guildford

Download the app to get offers and discounts in Guildford town centre using the Privilege Card.

Find a job

Travel

Free bus pass

Ukrainian nationals can now claim a free temporary bus pass. 

Apply for a free buss pass

Local bus operators

  • Compass travel - Guildford, Mole Valley, Reigate & Banstead
  • Falcon travel - Elmbridge, Epsom & Ewell, Guildford, Runnymede, Spelthorne, Woking
  • First bus- Guildford, Woking, Runnymede, Spelthorne
  • Metro bus - Epsom & Ewell, Mole Valley, Reigate and Banstead, Tandridge
  • Reptons coaches - Elmbridge, Guildford, Mole Valley, Runnymede
  • Southdown- Reigate & Banstead, Tandridge
  • Stagecoach - Guildford, Surrey Heath, Waverley, Woking,
  • White bus - Guildford, Runnymede, Spelthorne, Surrey Heath, Woking

Find a bus timetable

Barnardo's free helpline to support Ukrainian families

Barnardo's has set up a helpline to provide support for Ukrainian families. The helpline is for anyone fleeing the conflict in Ukraine, including children and families arriving in the UK. It offers help and advice on a range of topics.

Barnardo's Ukrainian support line

Support for sponsors

The Sanctuary Foundation is offering a free course as an introduction to refugee safety, wellbeing and support.

Useful information