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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Help with paying rent and council tax

income dropped

Are you struggling to pay rent on your council house?

If you need help paying your rent, in most cases, you will now need to apply for Universal Credit.

Find out more about help with your rent

If you get housing benefit and are struggling financially, you could get some additional help from a short-term Discretionary Housing Payment (DHP).

Find out more about Discretionary Housing Payment

Are you struggling to pay your council tax?

If you need help paying your council tax you may be able to get council tax support. If you receive Universal Credit, this will not cover council tax. You'll need to claim council tax support separately.

Find out more about help with your council tax

Find out more about help if you have difficulty paying your council tax bill

What Council tax discounts and reductions can we offer?

Find out if you can receive a discount on your bill, or a council tax exemption for the property.

Find out more about Council tax discounts and reductions