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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Help from the government

Help for households from government

Help for Households

The Help for Households government campaign explains the different schemes available to help with the cost of living. It covers new one-off payments and existing benefits and schemes, including:

If you need help with rent or living expenses you may qualify for Universal Credit. Other government benefits available including eligibility, appeals and tax credits.

Cost of Living Payment

You may be able to get a payment to help with the cost of living if you're getting certain benefits or tax credits. You could get up to 3 different types of payment depending on your circumstances:

  • a Cost of Living Payment, if you get a qualifying low income benefit or tax credits
  • a Disability Cost of Living Payment, if you get a qualifying disability benefit
  • a Pensioner Cost of Living Payment, if you're entitled to a Winter Fuel Payment for winter 2022 to 2023

Further information and guidance on the Cost of Living Payment