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Corporate debt recovery policy

This policy looks at the support we provide for those who are financially vulnerable.

The aim of this policy is to:

  • give customers clarity on what we will do and what we expect you to do if you are in debt
  • allow us to collect money quickly if it is owed to us
  • make sure we have a fair and consistent approach to collecting money that is not being paid to us

Read our debt recovery policy (Word doc) [54KB]