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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us at an online or in-person event where you find out more about Local Government Organisation, ask questions and find out how to have your say. 

Weather warning

The Met Office has issued a yellow weather warning for heavy rain and thunderstorms from Friday 18 July and an amber weather warning on Saturday 19 July. Read our advice during severe weather for more information.  

Essential maintenance to our planning services

There will be disruption to our planning services from Thursday 17 July to Saturday 19 July. This is whilst we carry out some essential maintenance. You will not be able to search or comment on a planning application during this time. We apologise for any inconvenience. 

We're carrying out a housing survey

guildford town centre view

We've commissioned Acuity Research & Practice (Acuity) to carry out our housing survey. They will be in touch with our residents to find out about our services. 

Who are Acuity?

Acuity are an independent market research company, that have specialised in the housing industry since 1998. They provide tenant satisfaction surveys and other research services across the housing sector.

What services do they provide?

Services Acuity Research provide include:

  • benchmarking
  • data analytics
  • customer analysis to improve services and engage with residents across the country.

Who will be contacted and how?

Residents will be contacted by phone, email or SMS text with the aim of interviewing a range of tenants. The caller will introduce themselves as Acuity. They will say that they are working on behalf of us (Guildford Borough Council).

The survey should take no more than 10 minutes to complete.