Dealing with damp and mould

Please report damp and mould to us. When damp and mould has been identified, we will investigate the cause. 

Report Damp and Mould

Advice regarding damp, mould and condensation

Information and advice can be found here Damp 

More information

See our Damp and Mould Policy (PDF, 179 KB) for more details (this policy is currently under review). 

Other ways to report damp and mould 

As well as using the online form. Tenants can also report damp and mould by:

• Calling our customer service team on 01483 505050
• Emailing us at repairs@guildford.gov.uk
• Writing to us at:

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB

• Visiting us at the address above, our normal reception opening hours are:
  • 8.30am to 5pm Monday to Thursday
  • 8.30am to 4.30pm Friday