Housing performance and accountability

We're committed to transparency, accountability, and continuous improvement. This page brings together key performance reports that show how our Housing Service is doing - where we're performing well, where we need to improve, and what we're doing in response.

Our Annual Reports

Each year we publish a set of core reports so tenants, leaseholders, councillors, and the Regulator of Social Housing can clearly see how we're meeting our responsibilities.

Annual Compliance Report 2024-25

This report outlines how we are meeting our legal and regulatory obligations, including building safety checks, gas and electrical compliance, and actions we're taking to keep homes safe and secure.

View the Compliance Report 2024-25 (PDF, 316 KB).

Annual Complaints Report 2024-25

This report explains how we handled complaints during the year - how many we received, what issues were raised, how quickly we responded, and how we've used complaints to learn and improve. It also contains our  Self-Assessment Against the Housing Ombudsman Complaint Handling Code.

View the Complaints Report 2024-25 (PDF, 677 KB).

Tenant Satisfaction Measures (TSM) Report 2024-25

This report sets out our performance on the national Tenant Satisfaction Measures introduced by the Regulator of Social Housing. It includes tenant feedback on services and key performance data.

View the TSM Report 2024-25 (PDF, 232 KB).

View the Approach to TSMs (PDF, 357 KB).

TSM Questionnaire (Excel doc, 11 KB)

Coming soon

We'll also be publishing our Annual Report to Residents later this summer, with more detailed updates on service improvements and how your feedback is shaping what we do.