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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Request an assisted collection

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We understand that some residents may have difficulties putting out their bins for collection. If you need help, you can apply for an assisted collection.

You'll need to tell us why you're having difficulties. For example, you might have medical reasons. You also need to be either living alone or have no carers. If you live with anyone who can support you, they'll need to take your bins out instead.

Request an assisted collection