Careline

Careline is a 24-hour emergency call system, helping people live independently in their own home. Find out how to apply.

About the Careline equipment

The equipment is easy to install and consists of a small base unit linked to your telephone socket and a pendant trigger, which can be worn around your neck or wrist.

You can simply press a button in an emergency and an alarm call will be sent to our alarm centre, which is staffed 24 hours a day, 365 days a year.

Our trained operators can identify the source of the call and arrange for help, even if you are unable to speak.

How do I apply?

If you would like to discuss any of the options available, please call us on 01483 502334 or email telecaredirect@guildford.gov.uk. This service will be available up to the 20 February 2026.

What happens after the 20 February?

We will no longer be offering Careline. Existing customers will be transferred to the company Taking Care. Residents who rely on the services will still be serviced in the best way possible.

The transfer will ensure services keep up to date with digital technology that is available. Ultimately this will allow residents to benefit from this change. With no disruptions this ensures focus remains on the best support being delivered. 

For more information read our press release