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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Complaints and compliments

We are committed to providing a high standard of service to everyone we deal with. In the first instance, please report your issue directly to a service area. This is the quickest way to get your issue resolved. 

Common requests include:

View all our report forms

Still want to log a formal complaint?

We recognise that sometime things can go wrong and customers may feel they are not receiving the level of service we want to deliver. Complaints are a valuable source of feedback and help us to identify areas where we need to improve. 

Make a complaint

Let us know when we are getting it right

Give us a compliment