Toggle menu

Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Contact us

Use our self service pages or sign up for a MyGuildford account to report issues, pay your council tax bill or apply for benefit.

Contact Customer Services

Contact information

Our phone line opening hours are:

  • Monday to Thursday 8.30am to 4pm
  • Friday 8.30am to 3.30pm

Alternatively you can write to us at the address below.

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB, (Sat nav postcode: GU2 4BE).
Tel: 01483 505050

Opening hours

Our reception is open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday.