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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Contact us

Use our self service pages or sign up for a MyGuildford account to report issues, pay your council tax bill or apply for benefit.

Contact Customer Services

Contact information

Our phone line opening hours are:

  • Monday to Thursday 8.30am to 4pm
  • Friday 8.30am to 3.30pm

Alternatively you can write to us at the address below.

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB, (Sat nav postcode: GU2 4BE).
Tel: 01483 505050

Opening hours

Our reception is open 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday.