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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Equality and diversity


Guildford Borough Council has a longstanding track record of working to ensure equality of opportunity in both service delivery and employment.

  • We recognise our community has diverse needs
  • We regard diversity as a strength in our community
  • We work hard to make sure that, within reason, all customers can access our services
  • We work hard to make sure that, within reason, all customers have access to our job opportunities

We do this by identifying and correcting any direct, indirect or intended discrimination. We also identify and correct any institutional discrimination arising from the procedures and practices of the Council. We promote:

  • equal opportunities
  • the value of diversity, and
  • understanding the needs of others


We have committed the following resources to equality:

  • equality leads at management team level
  • a steering group involving Councillors, and
  • an equality and diversity action group including representatives from protected groups and all services


The Council's approach to equalities and diversity is set out in the Equality and Diversity Policy Statement, which can be found in the downloads section of this page.

The Single Equality Action Plan can be found in the downloads section of this page.