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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Report a missed bin collection

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To make sure you can report the missed bin, check the following things: 

  • Did you leave your bin out on time? We will not empty your bin if you do not leave them at your collection point by 6.30am on your collection day. This is usually the edge of your property closest to the road. You do not need to do this if you have an alternative arrangement like an assisted collection. 
  • Is there a label on your bin? We'll attach a label to your bin if we're unable to collect it. The label will explain why we've left it. If your bin has a label, it is not a missed collection.
  • How long ago did we miss your bin? You must report your missed bin within two days of the collection date. You can check your bin collection days on our website. If it's been more than two days since we missed your bin, you'll have to wait until your next collection day. 

Report a missed bin collection