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Reception closed on Thursday 7 July

On Thursday 7 July our reception at Millmead House will be closed for staff training. If you need to contact us please use our online contact form. Our call centre will be operating with reduced staff. This is to ensure our phone lines are available to vulnerable residents. Normal service will resume on Friday 8 July. Thank you for your patience.

Report a missed commercial waste collection

Because of Coronavirus, we are taking extra precautions. You may experience changes to your usual commercial recycling and waste collections. If your weekly waste and recycling is not collected by midday on Friday, let us know.

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Read the information below before reporting:

  • Our crews will return for a missed collection if it was a fault or delay of our own.‚Äč
  • If the crew reported an issue when attempting to make the collection, this form will not allow you to report the missed collection. Your bins/sacks will be collected on your next collection day. You can request an additional commercial waste collection.

Report a missed commercial waste collection