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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Report a missed commercial waste collection

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If your weekly waste and recycling is not collected by midday on Friday, let us know.

Read the information below before reporting:

  • our crews will return for a missed collection if it was a fault or delay of our own
  • if the crew reported an issue when attempting to make the collection, this form will not allow you to report the missed collection. Your bins/sacks will be collected on your next collection day. You can request an additional commercial waste collection
  • you must be logged in to your MyGuildford account to report a missed commercial waste collection

Report a missed commercial waste collection