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Close your council tax account

Close your council tax account

If you already manage your council tax online, you can tell us you need to close your council tax account online.

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
     
    • if you're using a computer or laptop these will be on the right-hand side of the screen
    • if you're using a mobile device, click 'quick links'
  6. In the list of quick links find 'tell us you have moved'
  7. fill in the form

We'll then close your council tax account and issue you with a final bill.​ We cannot inform your new council that you have moved.

You'll need to report your move and open a council tax account with them.

Find your local councils website (opens new window)

How to manage your council tax online

To manage your council tax online you'll need to:

To link both accounts you'll need:

  • your council tax account number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • postcode of your property
  • national insurance number if you:
    • have applied for Local Council Tax Support
    • are named on a council tax support application

Watch our video to find out more about linking your council tax account and your MyGuildford account.

Once linked, follow the steps above to tell us you need to close your council tax account.

What happens next?

We'll aim to close your account within 10 working days and issue you a final bill in the post. We will contact you if we need further information.

Refunds of overpaid council tax

You may be due a council tax refund.

This is if the amount you paid this year is more than you needed to pay for the time you were living at the property.

If there is a credit balance on your final bill, you can apply for a refund.

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click to access your council tax account
  3. You'll see a green panel at the top of the screen inviting you to start the refund process.

Refunds are only paid into bank accounts.​

Closing your MyGuildford account 

Once you've paid all the council tax you owe, if you no longer wish to use your MyGuildford account you can close it.

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'my account' tile on the dashboard
  3. click 'close your account'

If you close your account, you'll no longer be able to access your information. We'll store your personal information for two years. It will then be deleted.