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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Order a replacement bin

Order a replacement rubbish, recycling or garden waste bin

We currently have no 240L recycling bins. We are awaiting more stock from our supplier. All orders including a 240L recycling bins are now placed on our priority list for delivery. You can use clear sacks for your recycling until your new bin arrives. Thank you for your support.

What you need to know

Has your bin been damaged, lost or been stolen? If so, we can provide replacements for:

  • garden waste bins
  • green recycling bins
  • black refuse bins

You can also collect a new food waste caddy from locations around the borough.

If you want a different size bin you can swap for a smaller or larger bin..  You can also order additional bins in certain circumstances.

Fees

  • there is a £30 replacement fee for garden waste bins and refuse bins
  • recycling bins may have a fee depending on your circumstances
  • food caddies are free of charge

Apply for a replacement rubbish, recycling or garden waste bin

To use the form to order a replacement bin, you need to have a MyGuildford account. 

Once you have created an account and logged in you can return to this page to complete the form. 

Create a MyGuildford account here

If you already have a MyGuildford account you can use the link below to complete the form.

Order a replacement bin

We aim to deliver your bins within four weeks after the day you submit the form.