Toggle menu

Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Pay for an invoice you have received

Invoices can be paid in the following ways:

Direct debit

Direct debit is the easiest way to pay. Download the direct debit form (PDF) [40KB] (opens new window)  and fill out and return by post to Financial Services, Guildford Borough Council, Millmead House, Millmead, Guildford, Surrey, GU2 4BB.

Online

Pay invoices online.

By phone

Call 03300 889584 (automated service).

At the bank

Payment can be made at any bank using a bank credit slip. If payment is made at a bank other than HSBC, or your own bank, you may be charged.

  • payment is made when it is received and identified in the correct department
  • in all cases the invoice number must be quoted to ensure your account is correctly credited

To discuss payment of an invoice you have received, call 01483 505050.