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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

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Pay for an invoice you have received

We no longer accept cheques as payment for services delivered by the council.

Invoices can be paid in the following ways:

Direct debit

Direct debit is the easiest way to pay. Download the direct debit form (PDF) [40KB] (opens new window)  and fill out and return by post to Financial Services, Guildford Borough Council, Millmead House, Millmead, Guildford, Surrey, GU2 4BB.

Online

Pay invoices online.

By phone

Call 03300 889584 (automated service).

At the bank

Payment can be made at any bank using a bank credit slip. If payment is made at a bank other than HSBC, or your own bank, you may be charged.

  • payment is made when it is received and identified in the correct department
  • in all cases the invoice number must be quoted to ensure your account is correctly credited

To discuss payment of an invoice you have received, call 01483 505050.