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Technical issues with our payment system

We are experiencing some technical issues with our payment system. Some customers may have issues processing payments. We are currently not taking payments for garden waste renewals while we look into the issue. We are working hard to fix this as soon as possible and apologise for any inconvenience.

Council tax information for landlords

When should an owner or landlord pay council tax?​

In most situations, your tenant must pay council tax from the date their tenancy agreement starts. They must pay up to the end of their agreement. You must pay council tax for any gap between tenants.

There are a few situations where an owner must pay council tax, even where the property is being rented out. These include:​

  • houses in multiple occupation​
  • care homes​
  • houses for religious communities​
  • some homes occupied by domestic servants​

Furnished and unoccupied property​

If the property is furnished and unoccupied, there is no discount. This is often called a second home charge, even if the property is not used as a second home.​

Long term empty home charge​

When the home has been empty and unfurnished for two years, the charge will rise. Find out more about long term empty homes premium charges.​

Report a change to a tenanted property​

You can report a change to your tenanted property online.