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Our payment system will be down from 8am Saturday 8 November until 4pm.

You'll be unable to make payments to us. This is for essential maintenance. We apologise for any inconvenience.


Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Changes to taxi licensing policy

On the 13th of April 2021 the council approved a new taxi and private hire licensing policy. Some of the changes to the policy are: 

Hackney Carriage and private hire drivers

Hackney Carriage and private hire vehicles

Private hire operators

  • a defined 'fit and proper' test for licensed operators
  • improved staff training and vetting
  • improved procedures for
    • vetting drivers/vehicles allocated bookings
    • advertising
    • sub-contracting
    • tariff display
    • pickup/drop off procedures

Please read the full updated taxi policy 2021 (PDF, 1 MB) here.