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Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

Discounts for disabled people

Disabled Band Reduction Scheme

You may be eligible for the scheme if you live in a larger property than you would need if you or another occupant were not disabled.

To be eligible the property must:

  • be larger than you would need if you or someone else in your household were not disabled
  • meet the needs of the disabled person if it has been adapted
  • be the main home of at least one disabled person. This can be an adult or a child. It does not have to be one of the adults responsible for paying council tax

You'll have to show that you have either:

  • an extra bathroom, kitchen or other room that you need for the disabled person
  • extra space inside the property for using a wheelchair

If your home is eligible, your bill will be reduced to that of a property in the next council tax band down. If your property is in band A, you'll still get a reduction.

How to apply

To apply you'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'upload information or tell us about something else' link.
  2. select 'upload documents/ notify change / general request' 
  3. fill in the form telling us:
  • the name of the disabled person
  • the nature of their disability
  • the type of adaptation made to your home. (an extra bathroom or kitchen or other room in the house that is adapted for the needs of the disabled person)
  • the date on which the property was adapted

What happens next

We will make a decision on whether we can award a reduction. We'll send you a new bill if we award a reduction.

Tell us about a change

If there is a change to your household that doesn't meet the eligibility criteria, you must tell us straightaway. You'll no longer qualify for the scheme. 

How to tell us about a change

You can tell us about a change online through your MyGuildford account. 

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links.
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'

In the list of quick links find 'upload information or tell us about something else' link. Select 'upload documents/ notify change / general request'. We'll need to know the date of the change.

Once complete, we'll update your council tax account and issue you with a new bill.