We are currently experiencing technical problems with some of our telephone lines. If you are having trouble contacting us please call Customer Services on 01483 505050.

Contact us

Can you do it online?

It is quick and easy to apply for services, report issues, give your views, and pay your Council bills online using our website. Please use the following links:

  • Report a missed bin, council house repairs, and more
  • Pay your Council Tax, parking fine, business rates and more
  • Have your say - consultations on planning applications, consultations and more
  • Apply for housing benefit, housing and more

We always welcome feedback on the website, please get in touch with us on webteam@guildford.gov.uk.

Customer Service Centre

Tel: 01483 505050
Email: customerservices@guildford.gov.uk


Customer Services, Millmead House, Millmead, Guildford, Surrey GU2 4BB, (Sat nav postcode: GU2 4BE). View location in Google Maps


The reception area at Millmead House has ramp access and automatic doors.

Opening hours

  • 8:30am - 5pm - Monday, Tuesday, Wednesday, Thursday (payments available until 4.45pm - this includes Licensing, Parking and Planning applications).

  • 8:30am - 4:30pm - Friday (payments available until 4.15pm - this includes Licensing, Parking and Planning applications).

Christmas and New Year opening hours

  • Monday 23 December: 8:30am-5pm
  • Tuesday 24 December: 8:30am-3.30pm
  • Wednesday 25 December: Closed
  • Thursday 26 December: Closed
  • Friday 27 December: Closed
  • Monday 30 December: 8:30am-5pm
  • Tuesday 31 December: 8:30am-5pm
  • Wednesday 1 January: Closed
  • Thursday 2 January: 8:30am-5pm
  • Friday 3 January: 8:30am-4:30pm

Individual departments

Sometimes you will need to contact a department directly, which you can do using the information below. If the service is not listed below please contact the Customer Service Centre who will be able to assist with your enquiry.

Council Tax and Benefits 

Tel: 0330 123 0081 (local rate)
Email: ctax@guildford.gov.uk
Email: benefits@guildford.gov.uk
Council Tax webpage
Benefits webpage

Business Rates

Tel: 0330 123 0081 (local rate)
Email: brates@guildford.gov.uk
Business Rates webpage

Planning Services (planning applications, planning documents and general enquiries)

Tel: 01483 505050
Email: planningenquiries@guildford.gov.uk

Planning Policy (planning policy enquiries)

Tel: 01483 505050
Email: planningpolicy@guildford.gov.uk

Building Control

Tel: 01483 444545
Email: buildingcontrol@guildford.gov.uk

Housing Advice (this is for housing advice only, not benefits)

Tel: 01483 444244
Email: housingadvice@guildford.gov.uk


Tel: 01483 505050
Email: parking@guildford.gov.uk

Health and Community Care Services
01483 444371
Email: regulatoryservices@guildford.gov.uk

Environmental Health
01483 444371
Email: regulatoryservices@guildford.gov.uk

Tel: 01483 444371
Email: regulatoryservices@guildford.gov.uk

Crematorium and Cemeteries
Tel: 01483 444711 
Email: crematorium@guildford.gov.uk

Parks and Leisure Services
Tel: 01483 444718
Email: parks@guildford.gov.uk

Communications and PR
Email: CommsTeam@guildford.gov.uk

Civil Emergency
Tel: 01483 300 249