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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Contact us

Use our self service pages or sign up for a MyGuildford account (opens new window) to report issues, pay your council tax bill or apply for benefit.

Contact Customer Services (opens new window)

Contact information

Our phone line opening hours are:

  • Monday to Thursday 8.30am to 4pm
  • Friday 8.30am to 3.30pm

Phone number: 01483 505050

Alternatively, you can write to us at the address below:

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB (Sat nav postcode GU2 4BE)

Opening hours

Our normal reception opening hours are:

  • 8.30am to 5pm Monday to Thursday
  • 8.30am to 4.30pm Friday