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Your council tax, benefits or business rates account will be offline

From 5pm on Tuesday 11 February until |Monday 17 February you will not be able to access your council tax, benefits or business rates account online. This is whilst we prepare annual bills. We apologise for any inconvenience.

Contact us

Use our self service pages or sign up for a MyGuildford account (opens new window) to report issues, pay your council tax bill or apply for benefit.

Contact Customer Services (opens new window)

Contact information

Our phone line opening hours are:

  • Monday to Thursday 8.30am to 4pm
  • Friday 8.30am to 3.30pm

Phone number: 01483 505050

Alternatively, you can write to us at the address below:

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB (Sat nav postcode GU2 4BE)

Opening hours

Our normal reception opening hours are:

  • 8.30am to 5pm Monday to Thursday
  • 8.30am to 4.30pm Friday