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Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Contact us

Use our self service pages or sign up for a MyGuildford account (opens new window) to report issues, pay your council tax bill or apply for benefit.

Contact Customer Services (opens new window)

Contact information

Phone number: 01483 505050

Alternatively, you can write to us at the address below:

Customer Services
Millmead House
Millmead
Guildford
Surrey
GU2 4BB (Sat nav postcode GU2 4BE)

Opening hours

Our normal reception opening hours are:

  • Monday to Thursday from 8.30am to 5pm 
  • Friday from 8.30am to 4.30pm

Our phone line opening hours are:

  • Monday to Thursday from 8.30am to 4pm
  • Friday from 8.30am to 3.30pm

Our reception and phone lines are closed on Bank Holidays.