People in residential care or hospital

Adults living in your household are not counted for council tax if they have gone into a:

• residential home
• nursing home
• hospital
• hospice

They are not counted for council tax if this is a permanent arrangement.

To get a discount:

• we must not count the person in residential care or hospital for council tax, and
• there are less than two adults in the property that are counted for council tax

How to apply

1. log in to your MyGuildford account (opens new window)
2. click the 'council tax and benefits' tile
3. select 'continue' on the 'view other services' page
4. select 'council tax' on the 'your services' page
5. on your account summary page, find the list of quick links

·         if you're using a computer or laptop these will be on the right-hand side of the screen

·         if you're using a mobile device, click 'quick links'

6. in the list of quick links find 'apply for or cancel a disregard'
7. fill in the form telling us:

• the date the person went into care or hospital
• the name of the person who went into care or hospital
• the address of the hospital or hospice

If you are in a hospital, hospice or residential care your property may be unoccupied. If you do not expect to return home, it may be exempt from council tax. This means you don't have to pay council tax for your property.

It doesn't matter if you leave furniture in the property.

How to apply

1. log in to your MyGuildford account (opens new window)
2. click the 'council tax and benefits' tile
3. select 'continue' on the 'view other services' page
4. select 'council tax' on the 'your services' page
5. on your account summary page, find the list of quick links

• if you're using a computer or laptop these will be on the right-hand side of the screen
• if you're using a mobile device, click 'quick links'

6. in the list of quick links find 'apply for or cancel an exemption'
7. fill in the form telling us:

• the date you went into hospital
• the name and address of the nursing or care home, or hospital or hospice

You can tell us about a change online through your MyGuildford account. 

You'll need to:

1. log in to your MyGuildford account (opens new window)
2. click the 'council tax and benefits' tile
3. select 'continue' on the 'view other services' page
4. select 'council tax' on the 'your services' page
5. on your account summary page, find the list of quick links

• if you're using a computer or laptop these will be on the right-hand side of the screen
• if you're using a mobile device, click 'quick links'

6. to tell us about:

• a change to a person who was living in your household but has gone into a residential care or hospital  find 'apply for or cancel a disregard' in the list of quick links
• a change to a household where the owner has gone into residential care or hospital find 'apply for or cancel an exemption' in the list of 'quick links'

7. follow the steps on the form.

We will contact you if we need any further information.

If you are entitled to a discount or exemption, we will send you a new bill.