Report a repair needed to your council house

Repairs Update: Improving Our Service

We’re currently experiencing delays with repairs and apologise for any inconvenience this may cause. To help improve response times, and ensure you get a better, more reliable service, we’ve appointed a new contractor, CLC Axis, a trusted company already supporting us with planned maintenance. From 1 October 2025, they’ll be taking on more repair work under a new one-year contract.

You’ll continue to report repairs in the usual way - there’s no change to how you contact us. However, you may start seeing some new contractors visiting your home.

This is part of our wider commitment to modernise and enhance the repairs service. Soon, you’ll start receiving text message updates about your repair status and appointment reminders. We know our service hasn’t always met expectations, and we’re sorry for the delays some tenants are experiencing - especially for non-urgent repairs and we’re acting on your feedback. Expanding our team with CLC Axis will help us resolve repairs more quickly and improve your overall experience. Thank you for your patience while we make these improvements.

What we can repair

• the structure and outside of your home
• drains, gutters and external pipe work
• the installations for water, gas and electricity supply, sanitary ware and drainage
• water heating, central heating and any other fixed heating equipment we have supplied

In an emergency

An emergency repair is one that if not attended to quickly could:

• lead to personal injury
• damage the property
• cause a health hazard

In an emergency contact:

• 01483 444222 (during office hours)
• 01483 532122 (outside office hours)

Gas leaks

Gas leaks should be reported to:

• National Grid 0800 111 999 or 0800 371 787 (for Minicom users)

Chargeable repairs

If your repair is not covered under your tenancy agreement you may be charged. You can normally pay for repairs through your rent account.

Read our repairs handbook for more information