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We’re currently experiencing delays with repairs and apologise for any inconvenience this may cause. To help improve response times, and ensure you get a better, more reliable service, we’ve appointed a new contractor, CLC Axis, a trusted company already supporting us with planned maintenance. From 1 October 2025, they’ll be taking on more repair work under a new one-year contract.
You’ll continue to report repairs in the usual way - there’s no change to how you contact us. However, you may start seeing some new contractors visiting your home. All operatives have been DBS-checked and meet our safety and quality standards.
This is part of our wider commitment to modernise and enhance the repairs service. Soon, you’ll start receiving text message updates about your repair status and appointment reminders. We know our service hasn’t always met expectations, and we’re sorry for the delays some tenants are experiencing - especially for non-urgent repairs and we’re acting on your feedback. Expanding our team with CLC Axis will help us resolve repairs more quickly and improve your overall experience. Thank you for your patience while we make these improvements.
An emergency repair is one that if not attended to quickly could:
In an emergency contact:
Gas leaks should be reported to:
If your repair is not covered under your tenancy agreement you may be charged. You can normally pay for repairs through your rent account.
Read our repairs and service guide for more information