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Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

Mortgage repossession or bankruptcy

What you need to know

Reductions for repossessed properties

A property that's unoccupied because it's been repossessed by a mortgage lender is exempt from council tax. This means you do not have to pay council tax for the property.

Properties that are unoccupied due to personal bankruptcy

A property is exempt from council tax if it is unoccupied because the person who must pay council tax has been made bankrupt. The liability for their debt has passed to a trustee in bankruptcy. This means you don't have to pay council tax for the property.

How to apply

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links
  1. in the list of quick links find 'apply for or cancel an exemption'  link.
  2. Select which exemption you are applying for and fill in the form. You'll need to:
  • tell us the date the property became unoccupied
  • upload a photo of a document that confirms:
    • the date of the repossession from your lender, or
    • the bankruptcy order.

Tell us about a change

You can tell us about a change online through your MyGuildford account. 

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. In the list of quick links find 'apply for or cancel an exemption' link. 
  2. Follow the steps on the form. We'll need to know the date of the change.

What happens next?

We'll update your council tax account and issue you with a new bill.