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Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

People who are severely mentally impaired

Tell us about a change

If someone:

  • moves into your household who is counted for council tax, or
  • moves out of your household who wasn't counted for council tax

you may no longer qualify for the discount or exemption.

Tell us about the change

You can tell us about a change online through your MyGuildford account. 

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. to tell us about:
  • a change to a person who is severely mentally impaired find 'apply for or cancel a disregard' in the list of quick links
  • a change to a household where all residents are severely mentally impaired find 'apply for or cancel an exemption' in the list of 'quick links'
  1. follow the steps on the form.
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