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Planned maintenance to our systems

You will not be able to access your online council tax and benefits account or the planning portal on Friday 21 August. This is whilst planned maintenance is carried out. We apologise for any inconvenience. 

Young adults who are in or leaving education

Tell us about any changes

What you need to know 

You may no longer qualify for the discount if:

  • someone in the household stops being a full-time student, or
  • someone moves into your household who is counted for council tax 

Tell us about the change

You can tell us about a change online through your MyGuildford account. 

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. to tell us about a change to click 'apply for or cancel a disregard'
  2. follow the steps on the form

What happens next?

We'll contact you if we need further information. We'll update your council tax account and issue you with a new bill.