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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.


Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience. You can still contact us using our online forms

Community transport

hive bus

What you need to know

The Guildford Community Transport service provides regular transport for eligible residents of the borough. The service helps residents to access a range of activities and services including:

  • transport to The Activity Hub based at The Hive
  • dial a ride including door to store shopping trips
  • voluntary senior activities
  • social clubs and social trips
  • visiting friends and family
  • hospital and other medical appointments

The aim of the service is to promote the independence of residents. It also aims to reduce social exclusion if residents cannot access public transport.  

This is a door-to-door service. The service is available to any resident of the borough that meets any of the following criteria:

  • people of any age with a physical disability or mobility problem
  • people of any age suffering with short-term or long-term ill health
  • people of any age with learning difficulties
  • people of any age with mental health issues

Operating times

The team at Guildford Community Transport operates Monday to Thursday 9:00am-4.30pm and Fridays 9:00am - 4:00pm. We have fully accessible vehicles to assist passengers.

Registering for transport

You will need to register for membership with our service to book transport.

The membership fee is £15.10 annually.

Members of both the Hive Activity Centre and Community Transport can pay a duel annual membership of £23.50

To register or enquire, contact us on 01483 458055 or email info.communityservices@guildford.gov.uk.