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Planned maintenance to our phone system

On Thursday 6 March 2025 we are carrying out scheduled maintenance to our phone lines. This may temporarily disrupt some inbound phone calls. If you are unable to connect by phone, please try again later or use our online forms to get help. We apologise for any inconvenience.

Add, change, or remove a property name

You can apply and pay online to add, change, or remove a name of an existing property. The cost is £150. If your changes mean a new address needs to be created, apply to register a new address instead.

We control the names of streets and properties in the borough. To decide on applications, we use:

  • our own street naming and numbering policy
  • the National Land and Property Gazetteer

 To apply, you must be either:

the property owner, or
the property owner's agent

What you cannot do

You cannot apply if:

you're a prospective buyer
you're a tenant
you want to remove a property's name that does not have a property number to use instead
the new name is the same as or similar to the names of other properties nearby
you want to remove the property number and use a name instead

How to apply

Complete our online form and pay online.

We cannot give a fixed timescale for deciding on your application. We'll make any changes we approve as soon as possible.

Add, change, or remove a property name

What happens next

If your application is successful you will also need to inform the Land Registry of any changes. The address you need to write to is:

H M Land Registry
Citizen Centre
PO Box 74
GL15 9BB

The Council will inform the following external bodies (subject to their agreement):

  • Royal Mail
  • Surrey Police