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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

If you have a question about registering to vote or arranging a postal or proxy vote for the upcoming Ash Neighbourhood Planning Referendum, please call the Electoral Services Team on 07748 886624. Please note: this number is only for questions relating to voting at this referendum. The team answering cannot assist with any other matters.

Add, change, or remove a property name

You can apply and pay online to add, change, or remove a name of an existing property. The cost is £160. If your changes mean a new address needs to be created, apply to register a new address instead.

We control the names of streets and properties in the borough. To decide on applications, we use:

  • our own street naming and numbering policy
  • the National Land and Property Gazetteer

 To apply, you must be either:

  • the property owner, or
  • the property owner's agent

What you cannot do

You cannot apply if:

  • you're a prospective buyer
  • you're a tenant
  • you want to remove a property's name that does not have a property number to use instead
  • the new name is the same as or similar to the names of other properties nearby
  • you want to remove the property number and use a name instead

How to apply

Complete our online form and pay online.

We cannot give a fixed timescale for deciding on your application. We'll make any changes we approve as soon as possible.

Add, change, or remove a property name

What happens next

If your application is successful you will also need to inform the Land Registry of any changes. The address you need to write to is:

H M Land Registry
Citizen Centre
PO Box 74
GL15 9BB

The Council will inform the following external bodies (subject to their agreement):

  • Royal Mail
  • Surrey Police