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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

AirTEXT Campaign

Free air quality alerts 

We've joined the airTEXT service that sends free air pollution alerts and provides health advice for residents and visitors. 
It is especially valuable for people who may be more sensitive to pollution, including those with asthma, COPD, heart or lung conditions, or if pregnant, a child, or older adult. 
The service is designed to send alerts when air pollution levels are expected to reach moderate or high in your area. It also provides local three-day forecasts.

Information covered in the forecasts 

  • air quality forecasts 
  • pollen counts 
  • UV levels
  • air temperature information

How to sign up 

You can sign up to receive free alerts by text, email or voicemail
Alerts for different areas can be selected depending on where you live or work. 

Sign up for the alert service (opens new window)

Why sign up 

Air pollution levels can rise during hot, sunny weather in summer and during cold, still conditions in winter.
These periods, known as pollution episodes, can last for two or three days. 
While pollution episodes are uncommon in our borough, they can have a significant impact on people with lung and heart conditions, older people and young children. 
Receiving alerts can help you plan ahead by adjusting outdoor activities, choosing different travel routes, managing medication and dressing appropriately for weather and environmental conditions. 

Find out more or to register for AirTEXT (opens new window)

Follow the health guidance (opens new window) to reduce the effects of air pollution, pollen, extreme weather, and UV.