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We are experiencing technical issues with our phone lines.We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Crisis and Resilience Fund Housing Payment

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The Housing Payment (HP) element of the Crisis and Resilience Fund started on 1 April 2026 and replaced Discretionary Housing Payment (DHP). 

Housing Payments provide financial help with rent or housing costs.

Who can claim

You can claim if:

  • you pay rent
  • you already get Housing Benefit or the housing element of Universal Credit
  • you are struggling to pay your rent even with Housing Benefit and Universal Credit

What a Housing Payment can cover

We can award a Housing Payment if: 

  • there is a shortfall (difference) between your rent and the amount of your Housing Benefit award or housing element of Universal Credit
  • Housing Benefit or the housing element of Universal Credit have been reduced due to the Benefit Cap
  • households have a spare room in the house they are renting (often referred to as the 'bedroom tax')
  • you are under 35, rent a one-bedroom property and your Housing Benefit or Universal Credit housing element is restricted to a shared room rate

We may also be able to award a Housing Payment for the following (dependant on funding and policy): 

  • rent in advance or a deposit
  • rent arrears within the current year
  • non-dependant deductions 

We cannot award Housing Payment for:

  • Council Tax
  • ineligible service charges included in the rent, for example, water rates, heating or meals
  • increases to rent to cover rent arrears which are not eligible for Housing Benefit
  • reduction in any benefits due to a recovery of an overpayment 

Apply for Discretionary Housing Payment (opens new window)

Funded by UK Gov-01 1