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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

What is my planning information used for?

These departments are subject to the same rules about data protection as we are, and have the same obligation to keep personal information private.

If an applicant appeals against our decision, the Appeal Inspector may ask for copies of all the documents Planning Services hold (including public comments) to make sure they have the complete picture.

Building control applications and the information contained within them are used within planning services to register, validate and determine applications. We use this information within Guildford Borough Council and provide application information to contractors working on our behalf as required.

There are other parts of the Guildford Borough Council (and also national government) that are interested in planning information because it helps them decide where resources are to be used, e.g. for school places and refuse collection, or because it tells them about trends in application types and locations. We send these departments summaries of planning information, but not your personal details.