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Your council tax, benefits and business rates account will be offline

From 5pm on Tuesday 7 October until 5pm Friday 10 October you will not be able to access your council tax, benefits or business rates account online. This is whilst we upgrade our system. Housing Benefit and Local Council Tax Support online application forms remain available. Our information line also remains open on 0330 123 0081. We apologise for any inconvenience.

Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience. You can still contact us using our online forms. 

Planning documents that used to be on your website have been removed!

There are two possible reasons for this:

Firstly, we may have changed the name of the document you are looking for in order to make it more obvious what the document contains, or because we have had to split the document into smaller parts to make it easier to download. Large files over 5 megabytes can cause issues for some customers so we may need to split them.

Secondly, we may have removed a document that belongs to another application and was placed there in error. As soon as we are aware of an issue, we will act to correct it.